Remote Tech Support
We can remotely fix your computer, without you having to leave your home or office.
Connecting to a Remote Session
Get a technician on the phone by calling 027 592 3353
Then click on the link provided: Get Remote Support Now
Save or run (depending on your browser) the Splashtop SOS program and confirm that it ok to install.
You will see a Kerikeri Computer Services branded Splashtop SOS program appear with a nine-digit code, give this code to our technician to start the remote session.
How do Remote Sessions work?
Kerikeri Computer Services technicians use a remote tool called Splashtop SOS.
You will be required to download and install a program that allows you to share your keyboard, mouse and screen with our technician.
Is it safe?
We can never access your computer unless you give us permission.
It is recommended that you stay in front of your computer during the remote session, watch as our technician goes to work. There maybe questions requiring your attention to assist with remote repair.
Splashtop SOS does not install onto your computer, just installs a temporary program that provides a nine-digit code for access.
Once a remote session is ended if another remote session is required the code changes.
Splashtop provide the connection , and it is secure & encrypted. You can quit a remote session anytime you feel like it!